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何出此言？因為俾呢間公司激親！
話說我用咗i-cable上網好多年，見就嚟到期，諗住轉過第二間公司，一嚟因為i-cable好慢，二嚟因為用咗咁耐，轉下都好嘛。i-cable網頁寫住，要一個月前通知，否則會自動續期，咪一個月前通知佢囉！
點知，個職員先叫我打另一個sales的電話，接受個sales一連串的攻勢，個sales最後放棄，就話要填form，其實電話都做到，擺明找消費者的麻煩。算，我就問佢喺邊度download，佢竟然話要郵寄俾我，(第二次覺得佢玩嘢)，仲話要七日先寄到嚟。
好彩我心血來潮，預早咗十幾日打俾佢啫，若果到咗得返一個月先打俾佢，等佢寄得張form嚟，咪已經過晒期？咁又俾佢屈咗一個月正價，即差唔多兩舊水。
「今時今日，咁既服務態度點得！擺明為難消費者，邊個仲會有興趣用你的服務？
P.S.作為一個消費者，順帶一讚信興，因為買咗部冷氣，裝後先發現有問題，職員上嚟換的時候態度好好，與他彪形大漢的形象格格不入呢！
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聽說，有人Cut i-Cable共花了半年時間。聽說，有人最後收極收唔到果張Termination Form。總之，佢地嘅CS就真係超勁！ 另外呢，我之前都係用i-Cable。大概因為佢地平，街霸勁，Expand得好鬼快，最後受害的就是用戶，因為佢地係用Shared Bandwidth。即係俾條水喉出黎，大家爭黎用。搞到我每日上唔到網幾次。及後好了一點，幾日先上唔到網一次，但每次可以連續上唔到網兩至三日！ 我問佢地CS點賠償我嘅損失，佢地話俾我用多佢地幾個月！真係頂！頂！頂！ Theo，唔好意思，在你地盤失態，但i-Cable，真係用唔過呀！ |
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Maybe it's a good idea. Even though I don't expect they will refund all the money I paid for the whole year (without using their services....), probably can eliminate this kind of non-sense =( theo : |
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Sleepy : I strongly recommend you to write a note to Consumer Council... don't expect any feedback but at least put it in their record. |
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Same here. I tried to disconnected I-Cable recently and went through all the troublesome procedures, like getting the fax form and address change form too!!!! I joined this ISP last year and moved to another new place where they don't have coverage. Due to their "dumb" contract constraint, I couldn't disconnect the service but to pay every month until contract ended. Therefore, I paid them without using their "slow" internet!!! *sigh* wasted so much money... luckily it was $99/mth, but still... so unfair |
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